In booking or participating on a tour and other related products and/or services (“Trip or Tour”) with Adansi Travels (“Adansi Travels”), you and any other participant in your group (“you”) agree to our Terms & Conditions (“Terms”) below.
In booking a Tour, you acknowledge that you have read, understood, and agreed to our Terms. When booking on behalf of other people, you guarantee that you have been authorized to accept our Terms on behalf of those people.
The below terms and conditions supersede any prior communication or understanding you have had from any of Adansi Travels’ staff or Sales Representative or directly from any of our advertising or communication platforms.
1. SAFETY CONCERNS
As a travel agency, we feel highly responsible for the safety of our guests and your safety is a top priority in all we do. In view of this, we encourage our prospective clients to travel only when it is safe to do so.
The destinations we promote are countries who have demonstrated high level of concern for the health and safety of citizens and international tourists. We have selected hotels who have put in place Covid-19 Safety Measures for guests and same applies to the attraction centers. You can be rest assured that we will always prioritize your health and safety in all we do at Adansi.
However, the ultimate responsibility for your safety and health during the trip rest on you and you must travel only when you are 100% fit to do so and must at all times adhere to the safety measures put in place by Health Authorities at any destination you may find yourself.
We provide free covid-19 safety kits for all our travels, including Face Mask, Disposable face masks and hand sanitizers. All our foreign trips are also insured against covid-19 and other unexpected circumstances.
2. PACKAGE CONTENT
We have taken our time to state the content of each package under the costing. It is your responsibility to take your time and go through this before you make your final decision. We will endeavor to deliver as per the advertised content.
If any component needs to be changed after booking as a result of situations beyond our control, we will inform you in advance and come to an agreeable term. Your payment entitles you to only the content as advertised in our official channels per the particular tour booked.
3. HOTEL ACCOMMODATION
Hotel Accommodation is based on twin/double sharing in the star category chosen. We will
endeavor to ensure all sharing rooms have two separate beds for people of same sex sharing and double bed for couples. For those travelling alone and may not want to share, you can make extra payment identified on the rate sheets as single supplement. This is the extra amount of money required to book your package under single room use. Most hotels have their check in from 2:00-3:00pm and the check out from 11:00am-12:00pm.
Early check in or late check out is entirely based on availability of the hotel and cannot be guaranteed by Adansi Travels. For flights arriving very early, you can book extra night earlier than your arrival date to guarantee early check in.
For flights departing very late, you may book extra night beyond the advertised room nights to guarantee late check out.
We have included all mandatory hotel taxes in our rate except in Dubai where Tourism Dirham Fees of $3-5/night/room is excluded. This fee is supposed to be paid by guest directly upon check in or check out depending on the hotel’s policy.
We carefully select our hotels to make sure your safety and comfort is assured. Our 3 star hotels give you standard services, 4-star hotels offer superior services whiles the 5-star hotels give luxury services. We implore you to book as per your budget considerations and your expectations for the trip. All hotel rooms are priced based on the starting room category of the particular hotel chosen.
Should you require room upgrade, you can indicate that prior to our scheduled trip so we check and update you on the extra cost involved. The hotel names given in our tour brochures are to help you know the standard of service per each star category.
We cannot guarantee securing the same mentioned hotels as that will depend on availability, but we will ensure that we provide hotels with similar comforts as those advertised per each star category. We have no control on hotel’s check in process and room or floor assignment as that is entirely based on availability at the time of check in.
There is no visa required for Ghanaians travelling to certain destinations like Kenya, Singapore, Maldives, Mauritius, etc. and so no visa fee is included such packages. For Dubai, e-visa is required and Adansi Travels will acquire the visa for the client once the required document is submitted to Adansi. The visa duration used for this trip is usually 1-month Tourist Visa and the cost is already included in the package. Visa fees paid is non-refundable.
For destinations like UK, USA, Canada, South Africa, Malaysia, etc a stamped visa is required and we have included the cost of processing in the package. For destinations in Europe, visa fees are not included in the tour package and clients may have to pay at the embassy or application center.
After payment of the package, our visa consultant will engage you to assist you with the process.
We do not use any 3rd party to influence the decision of the visa outcome and so we scrutinize documents well to ensure high success rate. It is noteworthy to mention that we do not guarantee visas for any of our tours as the visas are issued at the discretion of the Consular officer for the particular country.
Clients take full responsibility for the information and documents submitted on their behalf during the visa application process and Adansi Travels cannot be blamed for any acts of errors or omissions resulting from the visa application.
In most instances, documents submission is done directly by applicant as biometric fingerprints would be required. We expect all clients to produce only genuine documents for the visa application and we have no way to verify the genuineness or otherwise of it. If your visa is refused as a result of fake documents, your entire deposit with us will be used to compensate the reproach on our business reputation. Visas acquired through our services should be utilized for the purpose of the tour and shall not be valid for employment or other immigration purpose.
Should you overstay or abuse your visa, Adansi Travels have the right to cooperate with the concerned Embassy and provide them with the needed information to track you. Should there be visa refusal for any reason other than fake documents, we will refund your payment with Adansi less the visa fees plus administrative charges. Please check the Refund Policy and also Visa rules for UAE
5. COSTING AND PAYMENT
The tour costing is originally priced in US Dollars because the service inclusions to be paid for are charged in USD or other foreign currencies other than Ghana Cedis. However, we accept payment of the trip in Ghana cedis at the prevailing exchange rate to be determined by Adansi Travels. The required payment needed to secure tour booking made is a minimum of $500/person or its equivalent.
Once that’s paid, the package is confirmed and we will arrange with you on how you intend to pay the balance. Full payment of the package must reach us at least 2-4 weeks to the scheduled trip. All unpaid bookings are considered as cancelled after no payment is received within 24 hours of the booking.
You can make your payment at www.adansitravels.com/payments/ with Visa or Master card only or pay offline using any of the below details:
1. Ecobank Bank Details
Name: Adansi Travels Ltd
GHS No. 1441001155751
EUR No. 3441001155753
USD No. 3441001155752
Branch: Okponglo- East Legon
2. Mtn Mobile Money
Name: Adansi Travels (Gideon Asare)
Number: 054 841 9454
3. Dial *725# and use Till Number 71727374
After payment, receipts should be sent to firstname.lastname@example.org or WhatsApp to the Adansi staff that assisted you with the booking. Only payments done to our official bank accounts or through official channels will be recognized as payments towards your trip.
It must be noted that only fully paid customers will be allowed on the trip and this is non – negotiable
Most of our group packages come with flight costs already included. For such packages, flight cost is non-refundable after the tickets have been booked and issued.
This means, when you do not show up for the trip for whatever reason, we may not be able to request a refund from the airline. For personal trips, please check the ticket condition with us while booking.
However, few packages like UK, USA and Canada do not include flight cost. This is to allow clients the flexibility to return from the trip at a more convenient time after the tour.
In this regard, after visa is granted, flight must be booked from the reservation desk of Adansi Travels after you have determined your return date for the trip.
Should you do your own flight arrangement, we will not be responsible for any issues concerning your flight and private arrival airport transfer to hotel will be extra charge.
7. TOUR DATES
Most of our advertised group packages have specific tour dates and clients must stick to such dates as the dates are usually used to negotiate flights and hotels in advance. For private trips, you can give us your tour dates and we arrange the services accordingly.
The following period are blackout dates, where there will be supplements from hotels to be paid by guests if traveling on such dates
Christmas Eve: 24-27th Dec 2020 New Year Period 28th Dec – 02 Jan
Arab Health: 01-04 Feb 2021 (Dubai only) Gulf Food: 21-25 Feb (Dubai only)
Should it become necessary for us to change travel dates as a result of circumstances beyond our control, we will inform all registered guests about this and will try to accommodate their
wishes as well.
8. REFUND POLICY
As most of the group packages are already pre negotiated with the airline and hotel partners, it is very difficult to process refunds and so they are non-refundable after all services are
confirmed and clients are not able to travel. However, if cancellations occur prior to
confirmation of flight and hotel services, then we will refund all money paid us less
administrative fees of $100 or its equivalent.
If the refund is used for another tour with Adansi and there is no cost incurred prior to the cancellations, then we will waive admin charges and push all the payments to the desired tour.
In situations where cancellations are based on visa refusals, the following charges (visa fee and admin charges) will be deducted and the balance
USA and Canada: $350
South Africa and Malaysia: $200
For visa refusals resulting from fake documents like Bank Statements provided by clients, there will be no refunds at all given and we reserve the right to legally pursue damages to compensate the reproach on our hard-earned reputation in the industry.
In case visas are granted and clients refuse to travel, there will be no refunds given.
9. CHILDREN & INFANTS
A person is considered to be a child if he/she is between the ages of 2years and 11 years. An infant is a child less than 2yrs.
Children 12yrs and above are considered adults by most hotels and attraction centers. Family discounts can be calculated on a case by case basis. Refer to tour rate sheets for discounts applicable to infants, children, and families.
10. FOOD ARRANGEMENT
The tour packages mostly include daily Breakfast only unless other meals are specified in the tour itinerary. Lunch and Dinner are to be catered for by tour participants themselves.
Adansi Travels will recommend hygienic places to eat during the tour. The expected amount to budget for meals usually depends on how frequent one eats and the kind of restaurants preferred by the client.
Generally, $200/person will be enough for an average person to cover lunch and dinners for 1 week tour duration
11. TRAVEL INSURANCE
To ensure you travel with peace of mind we have included a basic travel insurance in your package which covers covid-19 related expenses. However, it is your personal responsibility to ensure you have adequate travel insurance that will cover your entire personal needs for the trip.
You must ensure to provide accurate medical information during processing of the travel insurance. We cannot be held liable for denial of insurance coverage in the course of your trip if that is linked with preexisting medical situation not declared prior to the processing of your insurance by Adansi Travels
12. IMAGES AND MARKETING
You agree that, while participating in any Trip, images, photos or videos may be taken by other participants, Adansi Travels or its representatives that may contain or feature you.
You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the travel agent, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
13. HEALTH AND PASSPORT REQUIREMENT
The required validity for passport is 6 months or more from the travel date for most countries. Kindly ensure you check this prior to your travel date. If your current passport containing your visa expires prior to travel, you can renew and just attach the new one to the old one for travel and it's accepted everywhere. It is mandatory for all clients to acquire valid international yellow fever vaccination certificate. If you do not have one, kindly get one at a nearby polyclinic or the health clinic at departure terminal of Kotoka Airport.
Also, some countries may require another health test such as the Covid-19 PCR test issued within 48-96 hours of travel. We highly recommend checking all travel requirements with Adansi to ensure you meet them before you embark on your trip.
It is your responsibility as customer to ensure you have obtained the required documentation needed to successfully embark on the trip and Adansi Travels is only providing assistance and assumes no such responsibility.
14. REMOVAL OF CUSTOMER FROM TRIP
Customers are responsible for informing Adansi Travels at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure of the Trip.
Any Customer found to have undeclared or understated medical condition may be ordered to leave the Trip with no refund of the fare and with no liability to Adansi Travels or the Tour Operator at the destination, sale agent nor any associate organization, agent or employee. Adansi Travels reserves the right to remove a Customer from a Trip, if in the opinion of Adansi Travels or a Trip leader or equivalent, the health or conduct of the Customer (immediately before or at any time after departure) appears likely to endanger the Customer or others.
In the event a Customer is so removed or his/her participation terminated, Adansi Travels or its partner tour operator shall have no responsibility towards the Customer and no refund shall be due.
In the case of ill health, the Tour Operator may at its discretion make such medical arrangements as it sees fit and recovers the cost thereof from the Customer.
Neither Adansi Travels nor the Tour Operator at the destination will be responsible for any extra expenses or inconvenience caused through
noncompliance with the tour instructions.
15. RELEASE OF LIABILITY
Adansi Travels act only as an agent for Customers in connection with visa arrangements, flight arrangements, hotel accommodations, sight-seeing tours and all kinds of transportation. Adansi Travels will use due diligence in so acting, but subject to that, shall be under no liability with respect to any matter whatsoever arising in connection with such visa arrangements, flight arrangements, hotel accommodations, sight-seeing tours and transportation.
Arrangements so made by Adansi will be subject to any special terms imposed by the hotel or site owners, tour providers or providers of transport be it air, land or sea. In consideration of the services and arrangements provided by Adansi Travels, you, for yourself and for your heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify sales staff and the Agency, and its owners, officers, directors, agents, contractors, subcontractors and employees from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, lost
profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during my travel in connection with the scheduled Trip and any activities conducted in conjunction therewith.
16. FORCE MAJEURE
Adansi Travels must collect your personal information to deliver the Trip and any products or services booked.
Adansi Travels reserves the right to update or alter these Terms at any time, and will post the amended Terms on Adansi Travels’ website www.adansitravels.com.
An up-to-date copy of these Terms, as amended, may be accessed at any time on Adansi Travels’ website and will be sent to you upon written request to Adansi Travels. You are deemed to have accepted any amendments to these Terms. Adansi Travels recommends that you refer to the Terms prior to travel to familiarize yourself with the most up-to-date version available.
19. UAE TOURIST VISA RULES
Adansi Travels has a high reputation of getting visas granted to their applicants. However, the entire decision to grant or refuse UAE visas is the sole decision of the Dubai Immigration.
Visa fee is non-refundable once applied irrespective of the outcome. If for any reason visa is refused, the visa fee of $150 will be deducted from the deposit amount paid and the rest refunded based on the refund policy of the tour. The normal processing time for the visa is usually 5-7 working days.
Applicants are advised to submit documents early enough to smoothen the process and receive visas ahead of travelling date. Visa can only be applied from Sunday to Thursday as Friday and Saturday are weekends.
The validity of the visa is usually 2 weeks to 2 months depending on the visa type and stay period varies from 96 hours to 1 month. As a tour participant, you agree to leave Dubai before expiry of your visa.
Should you overstay for any reason, you shall bear all the charges related to that overstay as stipulated by the Dubai Immigration. In the event that tour participants exceed their stay in the UAE beyond the validity of their visa, such clients are recorded as an “Overstay / Absconder” by the UAE Authorities. Under the circumstances, the person will be liable for the following penalties
- USD 2,000.00 per person for violation penalties to cover fines and deportation charges.
- USD 55.00 per person for the first day of overstays.
- USD 27.00 per person for each following overstay day.
The above charges are fixed and are non-negotiable. In view of the above, all tour applicants are highly encouraged to return before the expiry of their visas to avoid unnecessary penalties.
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